LOCAL SALES/ PICKUP/ DELIVERY
RETURN POLICY
Plants are inspected very carefully before being sold. You should inspect your plants as soon as you receive them and address any issues immediately before accepting the order.
Please understand that I cannot control how they are cared for once they are in your care.
Please understand that plants are living things, and minor stretching, minor leaf damage or loss, color change, and cluster separation are possible. These issues are not eligible for refund or replacement.
Non-Refundable Issues are the same as with shipping
No refunds or or credits for the following:
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Minor etiolation
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Minor leaf damage or loss
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Minor differences or loss of color
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Cluster separation
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Shrinkage
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Changing your mind after order has been placed
Important Notice
Please remember, you are purchasing living things, not regular commodities. If you disagree with this refund policy, please refrain from purchasing plants from our store.
Please send pictures of any issues regarding your order to wolfhollowsucculents@outlook.com within 48 hours of delivery. We will offer a refund or replacement for confirmed issues of rot, pests, damage, and severe stretching. Please understand that when plants depart our care they are inspected for health and disease. We cannot control how they are cared for once they are in your care.
Please understand that plants are living things, and minor stretching, minor leaf damage or loss, color change, and cluster separation are possible. These issues are not eligible for refund or replacement.
In addition, orders lost by USPS or delivered to the wrong address (because of customer error) will not be refunded. Please file a missing package report with USPS. If you need help, please let us know.
Eligibility for Refunds or Credits
Refunds or credits may be considered under the following circumstances:
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Plants arrive rotten, infested with pests, or damaged due to our packaging (excluding damage caused by the delivery company).
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Issues related to plant quality must be reported within 48 hours of delivery.
Refunds or credits will not be issued after this 48-hour window. If a return is allowed, customers are responsible for purchasing return shipping.
Shipping Potted Plants
We take extra care when shipping potted plants to ensure they are packed securely to withstand the journey. However, due to the nature of shipping, plants may shift or even become uprooted during transit. This is a natural risk when shipping living plants, and it does not qualify as damage caused by our packaging. If a plant becomes uprooted, carefully replant it upon arrival, and it should recover with proper care. We appreciate your understanding of this possibility.
Plant Health and Inspection
Before leaving our greenhouse, all plants are thoroughly inspected for health and disease. However, we cannot control how plants are cared for once they leave our facilities.
Shipping and Delivery Issues
For any plants lost, damaged or delayed during transit by USPS orders are insured for $100. We are here to assist you in filing and processing insurance claims, but please note that refunds will not be issued directly from our store but from the USPS. We are not responsible for damage, loss or delays caused by delivery companies. The insurance claim process with USPS can take several weeks, we appreciate your patience during this period.
Non-Refundable Issues
We will not issue refunds or credits for the following:
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Minor etiolation
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Minor leaf damage or loss
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Minor differences or loss of color
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Cluster separation
-
Shrinkage
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Orders lost or delayed by USPS after departure from our greenhouse
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Orders delivered to the wrong address due to customer error
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Changing your mind after order has been placed
Important Notice
Please remember, you are purchasing living things, not regular commodities. If you disagree with our refund policy, please refrain from purchasing plants from our store.